Where the net shopping train ticket does not check the website says system delay is 12306 Den-www.44fang.com

Where network train tickets can not find online shopping website system delay was 12306 deny – Sichuan channel — people.com.cn original title: where the network train ticket can not find online shopping website system was denied 12306 train tickets online shopping delayed railway system can not find out where the network is called the railway system has delayed 12306 denied and prompt from the formal way ticket yesterday, Zhao people reflect a piece of their own journey of troubles to the Beijing morning post. Ms. Zhao said, his last month from where the online ordering a train ticket, and by courier got the paper tickets before starting the trip but forget to carry, Ms. Zhao to re submit the report of loss through the station, but the train station staff did not find her ticket information. In this regard, where the network said it was due to the delay in the railway system, and promised to return tickets for the passengers. The 12306 staff of the Ministry of Railways denied the idea of where to go, and prompted the citizens to choose the official way to buy tickets. 15 minutes before driving the information can not find "train station window staff to help me inquire many times, none of the ticket information." It was less than 15 minutes from the departure, and it was very urgent. " Zhao told the Beijing morning news reporter, on the eve of the holiday itself from where online ordering a ticket from Shandong to Zaozhuang Hangzhou sleeper train ticket, because where the network promises can buy lower berth ticket, so Zhao specially according to the website price higher than the price of nearly 40 yuan of price paid by courier and got the real name the certification before departure paper tickets (see above). Miss Zhao was found to have forgotten to carry in front of the car, Miss Zhao went to the platform for loss, but the staff repeatedly inquired many times, did not check the information of Ms. Zhao’s purchase of tickets. Ms. Zhao said he contacted the customer service staff and ticket agent of the past network, but the other side did not give effective advice, and claimed that the ticket was lost by passengers themselves. "It was really worried unbearably, if miss the train, so I will be affected after the trip." Finally, Zhao had to choose the first car, after the replacement ticket. The conductor announced that the ticket had not been sold. Zhao recalled that he had shown his own electronic order to the conductor and the staff after he got on the train, but they also failed to find the ticket information of Zhao from the Ministry of railways system. "I went to the carriages of the online shopping ticket shop before, and asked if the crew could find the information of the ticket, but the crew told me that the ticket for that shop was not sold at all. Although in the past few days, Ms. Zhao is also the end of the journey back to Beijing, but she is still very angry about this, "where the network is not a small website, how they are and the third party cooperation, how to get a berth ticket I also do not understand, but they use my information to buy a ticket, I but can not fill the ticket, almost no car, this is really too angry." Response: the railway system, where the network delay for the matter, where the network customer service center staff said, Zhao Car Buying ticket outlets is due to sale of paper tickets, the system of the registration information to the Ministry of Railways 12306 different systems, synchronization of information need time. "12306 system can only check the online purchase of electronic tickets, the railway system is delayed, not the staff can not check, but the information is not synchronized. In addition, it is necessary for the passengers to provide the tickets for the sale of the ticket. The reporter asked why the train started in September 28th, and there was still a delay, and the staff said they would have a record 10 days after their departure. Where to go to the network staff said, in view of Ms. Zhao’s situation, she can refund her tickets, and compensate the corresponding difference. 12306: information delay argument is groundless. Then, the reporter called 12306, customer service personnel told reporters whether the ticket was purchased at the point of sale, as long as the real name authentication, 12306 of the system can find the relevant information, there will be no delay. "In the sale at the ticket, the ticket to the station ticket and lost many people, if we do not check, that not all can do?" At the same time, the staff said that where the network said, "ten days after the departure of the information" has no basis. According to the customer service personnel, it is only necessary to provide the name, ID card number and the location of the city where the ticket is purchased according to the regulations. Customer service personnel suggest that the public travel needs to choose the official way to buy tickets, in order to avoid unnecessary trouble and loss. Beijing Morning News Hotline Tian Jiexiong clue: Mr. Zhao for map (commissioning editor: Luo Juan, Gao Hongxia) 去哪儿网网购火车票查不到 网站称系统延迟遭12306否认–四川频道–人民网 原标题:去哪儿网网购火车票查不到 网站称系统延迟遭12306否认   网购火车票 铁路系统查不到   去哪儿网称是铁路系统有延迟 12306予以否认并提示从正规途径购票   昨天,市民赵女士向北京晨报反映了一件自己旅途中的烦心事。赵女士称,自己上个月从去哪儿网上订购了一张火车票,并通过快递在出发前拿到了纸质车票,不料旅行途中忘记携带,赵女士本想通过站台进行挂失补办,但火车站工作人员却查不到她的购票信息。对此,去哪儿网称这是由于铁路系统有延迟导致的,并承诺为旅客退票。而铁道部12306工作人员否认了去哪儿网的说法,并提示市民选择官方途径购票。   开车前15分钟 信息始终查不到   “火车站窗口里的工作人员帮我查询了好多次,都没有查到购票信息。当时距离发车已经不足15分钟了,真是太着急了。”赵女士告诉北京晨报记者,长假前夕自己从去哪儿网上订购了一张从山东枣庄到杭州的卧铺火车票,因为去哪儿网承诺可以买到下铺车票,所以赵女士特地按照网站标价以高出原价近40元的价格付了款,并通过快递在出发前拿到了实名认证的纸质车票(见上图)。不料在上车前发现忘记携带,赵女士到站台挂失补办,但工作人员反复查询多次,都未查到赵女士的购票信息。   赵女士称,自己当时联系过去哪儿网的客服人员和车票代理商,但对方并未给出有效建议,并称票是旅客自己弄丢的,赵女士需自己承担责任。“当时真是急得够戗,如果这趟火车赶不上,那么我之后的行程也会受影响。”   最终,赵女士只得选择先上车,之后进行了补票。   乘务员告知票没卖出去   据赵女士回忆,自己上车后也向列车长和工作人员出示过自己的电子订单,但他们也均未能从铁道部系统中查到赵女士的购票信息。“我后来特意跑到之前网购车票铺位所在的车厢,想问乘务员是否能查到这张票的信息,但乘务员告诉我那个铺位的票根本没卖出去。”   虽然事情过去了几天,赵女士也结束旅程回京,但提起此事她依然十分生气,“去哪儿网也不是小网站了,他们是怎么和第三方合作、怎么拿到下铺票的我也不懂,可是他们明明用我的信息买到了票,结果我却补不了票,险些没能上车,这真是太令人气愤。”   回应   去哪儿网:铁路系统有延迟   针对此事,去哪儿网客服中心的工作人员称,赵女士所购车票由于是代售点出售的纸质车票,登记信息的系统不同于铁道部12306的系统,信息同步需要时间。“12306系统只能查到网上购买的电子票,铁路系统是会有延迟的,并不是工作人员查不到,而是信息还没有同步。另外补办代售点车票需要旅客提供代售城市和具体代售点,也有可能是旅客当时说错了。”记者询问为什么列车在9月28号就发车,现在还会存在延迟,工作人员称发车后10天才会有记录。   去哪儿网工作人员表示,针对赵女士的情况,可以为她退票,并补偿相应差价。   12306:信息延迟说法无根据   随后,记者致电12306,客服人员告诉记者,无论车票是否代售点购买,只要是实名认证,12306系统上都能查到相关信息,不会存在延时的情况。“在代售点买票后,丢了车票又来车站补票的人多了,如果大家都查不到,那不就都没法办了吗?”同时,工作人员表示,去哪儿网所说的“发车之后十天才能查到信息”没有根据。   据客服人员介绍,补办代售点购买的车票,只需按照规定提供姓名、身份证号以及购票地的市级所在地即可。客服人员提示,市民出行需选官方途径购票,以避免不必要的麻烦和损失。   北京晨报热线新闻 田杰雄   线索:辰先生 赵女士供图 (责编:罗娟、高红霞)相关的主题文章: